Kiroro Grand Japan

We just got back from an incredible stay at Club Med Kiroro Grand and I can't recommend it enough. The
Chef de Village led Jack Lee with such warmth —you could really feel the care put into
making every guest's stay special.
We kept busy with mountain
biking and hiking, and the
scenery around Kiroro made
every trail worth it. My
daughter joined the Mini Club
and had the time of her life
thanks to an incredible team of
GOs: Bam, Syasya, Aldy, Jenny,
Amas, Jo, Hina, Jessie, Om,
Alaia, Ayaka, Yuna, and Jacky
— she talks about them
constantly!
We also joined the daily Amazing Family gain activities
and learned so much from GO
Cerys, such a knowledgeable
and engaging host, our whole
family walked away having
learned something new every
day.
Everything about this trip felt
less like a resort stay and more
like visiting family. We're
already looking forward to
going back!

This is our third visit to this club med. Entire GO Team was very helpful and made our stay enjoyable. Especially Sports team , Kitchen and restaurant ( Dogan, Eddy, Angle - thanks for catering our son’s special request for Mexican food) team and bar staff. We requested late check-out and Ai san from reception, did a great job with arranging that.
We mainly came here for tennis for my teen son. But sadly found out that tennis Academy was abandoned a few weeks ago. However Jimmy did a superb job and gave lots of tips to our son. Thanks a lot, mate. Also thanks to Kevin for hitting some balls with our son.
Had a bit of hiccup at checkout. Easy check-in/check-out via club med application doesn’t work. So we had to manually checkout at counter and there was some confusion. In the end, it was sorted gracefully but caused delay to our departure, almost missed our train from Otaru.

This was our first stay at Kiroro grand. My kids absolutely became to love with GO Rian. Even though it was only for a short time, he played with them, taught them how to make towel art, and played pool with them. He was so kind and went out of his way for us—the kids love him so much they were always looking for him.
As we were leaving, our rental car had a flat tire, and we were in a panic, but Rian,reception Danny, and Daheen,all pitched in to help us out—it was a huge help. Jackie from the Mini Club also came to say goodbye; the kids love him,too. Jesse from the Teens Club was very charismatic, and my son said he really likes him. So he went teens club everyday.It was a truly wonderful stay. We’d love to visit and see you all again. Thank you so much.

小孩都玩得很開心，mini club跟teens club 小孩都喜歡，G.O.們都很棒很熱情，NINA,JENNY ...too many 無法都記得名字，bar tender DOLPHIN also
希望還有機會可以再來

We stayed for 12 days during the summer and honestly, would've stayed longer. Staff was as always amazing and so attentive to our needs, we have plenty of activities to do. We had Onsen, spa, biking, tennis, golf, hiking, park golf among free activities. Looking forward to seeing the magic during the winter!